Come join!  Here’s the website and the details.

Website:  http://www.tsug-ve.com/

JUNE EMEA Meeting
Meeting Date: Thursday, June 18th, 2009
Time: 10:00AM PDT/SLT (18:00 UTC)
Location:  Microsoft Island in Second Life

Real World TFS:  Tips for a Successful Team System Implementation

OK, you’ve decided that Visual Studio Team System & Team Foundation Server is going to bring your organization added value (because it will :)) but what do you do now?  This session will cover the 2.5 year successful implementation of VSTS and the experience of that journey at Infragistics, the world’s leading maker of software development tools.  The session intends to cover over each phase of the implementation over all of the affected areas for a smooth adoption:  Version Control, Builds, Work Item Tracking, global deployment, moving multiple teams, training, automated testing, migration from legacy systems, and integration with other systems and TFS.  The goal will be to go through at a high-level what it takes to make you successful by learning from the challenges and obstacles overcome.  We’ll also look to the future with VSTS 2010 and see how strategic planning will help make a successful adoption of the new features in the upcoming 2010 release.  The session is led by a Team System MVP & Champ who has been in the trenches during the whole implementation.

Prerequisites:  A healthy attitude from learning from other’s challenges and a strong desire to make real change at your organization!

Take care,

Ed B.

I’ll have to admit, the Easy Assist feature is not very discoverable if you have a Live Meeting account but it’s really really really useful!  So imagine you have a coworker or a mother who needs help but they’re not where you’re at.  There are a lot of different ways for people to do remote assistance support but if you have a Live Meeting account there’s another way that I’ve been using:  Easy Assist.  It’s the same app that lots of support professionals at Microsoft Product Support & Services use to help customers remotely.

BTW:  If you’re an MVP, you have received a complimentary Live Meeting account as part of your benefits!

Downloads for End-users who need support

• Download the Microsoft Easy Assist support console for joining an Easy Assist session
• Download the Microsoft Easy Assist Safe Mode Client for troubleshooting within Windows Safe Mode

Downloads for Support Agent

• Download the Easy Assist Launchpad for setting up Easy Assist sessions
• Download the Microsoft Easy Assist support console for joining an Easy Assist session

Easy Assist Launchpad

So the first thing you should do to help create support sessions quickly as a “support agent” is get the Easy Assist Launchpad installed so it sits in your tray and waits for you.  When you launch it for the first time, it’ll ask you to put in your Live Meeting credentials.  These are the same that you would use when you setup & configure the Live Meeting client. 

After you have finished that, the Launchpad will sit in your system tray and has a few options available for you:

I’ve went ahead and chosen “Create Session” and I’m just going to put in something to let my Mom (and I) know this is for her session.

After, creating the session you’ll have the option to join the session yourself and also send the invite by e-mail (using your default e-mail application) to the person you’re trying to support.  Look at the URL… you’ll notice it’s very similar to a Live Meeting invite but instead it has the “joinEA?” inside of it.  This is important because this is what makes the end user experience better for the support agent and the person being supported because it will fire off the Easy Assist client instead of the full Live Meeting client.

Support Agent Features

Once you’ve fired off the Easy Assist support agent client, you’ll be able to see the other support agents that are attending as well as the person(s) you are trying to support.  You can request that they reboot, share their screen, share your screen, request to control their session, send files, and more.  Support agent screens:

All the end user sees is a small window that’s out of view.  After the session, it even asks the end user if they would like to uninstall the Easy Assist client since it’s not needed anymore!  How nice?!  It even works if the customer has booted in safe mode.  Very handy at times.

You can see how it’s super easy to escalate a support call from a family member, an IM/e-mail from a co-worker, or even setting up a session for you to get help from a support agent who doesn’t have remote assistance provided by their employer.  Hope this is helpful to you!

Ed B.