# Monday, August 16, 2010

Stack Exchange Area 51 LogoSome of the Visual Studio ALM MVPs have gotten together to drive the creation of a new Stack Exchange site dedicated to the Visual Studio ALM family of products (which includes Team Foundation Server.)  We were able to get past the “Definition” phase and now need to enough people to “Commit” to using it so that we can get the site off the ground.  If you aren’t familiar with the Stack Exchange concept, it’s an interesting way to ask questions and help answer them as well.  One of the sites that has been around for a while that I have participated in from time to time is Stack Overflow.  You basically end up with high-quality answers because others can agree/disagree with the answer and provide feedback or more information.

Help us out by indicating that you are going to commit to contributing to the site whenever it gets created.  Thanks for all your help!

Link:  Commit to Visual Studio ALM at Stack Exchange

 

Ed Blankenship

posted on Monday, August 16, 2010 4:56:48 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Sunday, June 27, 2010

I apologize to everyone who experienced intermittent availability problems with my blog site for the past few months.  They ended up showing up whenever ASP.NET 4 was installed on the shared hosting server that I had over at Server Intellect.  I wasn’t ever able to figure out the root cause of it but really looking forward to a native ASP.NET 4 compatible build of dasBlog soon.

Anyhow, I’ve switched everything over to ORCS Web and thankfully I haven’t seen any of the recurring issues that I used to!  The servers even have ASP.NET 4 installed on them so I’m really not sure what was going on.  I do know that the ORCS Web team was extremely helpful during the transition and were super responsive anytime I had a support request.  If you are looking for a web hosting provider, you should consider ORCS Web.  Looks like they are a Microsoft WebsiteSpark provider.  They are even based pretty close in Charlotte, NC!

Again, I apologize for intermittent downtime of posts and please let me know if you happen to see any issues going forward.

 

Ed Blankenship

posted on Sunday, June 27, 2010 7:09:42 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Friday, March 19, 2010

Once of the nice things about having moved to Charleston, SC is being relatively around the corner from half of the Team Foundation Server team in Raleigh, North Carolina.Microsoft Corporation Office in Raleigh North Carolina TFS Product Team  I get plenty of opportunities to talk with the TFS product team in Redmond, WA but rarely get the opportunity to talk with the side that’s in Raleigh.  It’s good being close now.

Yesterday, I had the privilege and honor of talking at the TFS Product Team’s All Hands meeting at the Microsoft Office in Raleigh, North Carolina.  Each quarter, the entire team split between Redmond, WA and Raleigh, NC get together to talk about different topics to review the last quarter and looking forward to the future about work they want to do.  It’s very similar to some “All Hands” meetings that each of our companies put together.  They have had a tradition in the past to invite a customer in to talk about how they have used TFS in their daily work and I imagine that gives the entire team some insight into how people outside of Microsoft are actually using the products they spend every day creating.  I was invited to be that customer for this quarter.

They also really like for you to spend some time talking about what your feature requests are for the product.  I had the opportunity to discuss some of my personal areas that I’d like to see some investment made.  Normally when going to events like the Microsoft MVP Summit or providing other private feedback, I take the approach of being objective and provide feedback on behalf of the people I took to and the customers that I help.  I rarely bring up anything that I personally would like to see since some of the things I want are things that most people would never even touch or appreciate.  However, this was my one time that I didn’t feel bad about being totally subjective and asking for my personal feature desires :)

I also had some time to spend talking with the Build team and Version Control team about problems areas that I think people will run into when TFS 2010 launches next month as well as discussing some of those things that some people really hate about TFS version control.  You know who you are on Twitter :)  It was a really great conversation about the problem scenarios really are that people face before arriving to frustration with the product.

I’ve said this before but I really admire and appreciate the team for the amount of effort they put into listening and acting on feedback.  I promise and can tell you that they’re listening.  There are plenty of features and changes even coming out in TFS 2010 that were things that I know that one of the MVPs, customers, or I had originally suggested.  That means they’re not only listening but they are doing something about it.

Anyhow, it was a very productive day and really enjoyed the time.  I’m so glad to be an MVP that is tied to such a great product group.

 

Ed Blankenship

posted on Friday, March 19, 2010 1:36:26 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [2] Trackback
# Wednesday, February 24, 2010

One of the most exciting parts of last week’s Microsoft MVP Global Summit was the surprise announcement that I was chosen as the MVP of the Year for Visual Studio Team System (Visual Studio ALM now) and TFS.  I can’t tell you how humbled I was to find out!  One of the special parts of this particular award is that each of the Visual Studio ALM MVPs nominated our peers for the award.  We have an exceptionally great group and to have been chosen from this great group is the most humbling part.  Thanks to each and every one of you for this honor!

Martin Woodward was selected as the MVP of the Year last year so I hear we’re going to start the tradition of passing on the “MVP of the Year” belt buckle :)  That should be fun to hold on to for 2010.

23451_1385878770534_1338983185_31125576_7070668_n 

(Thanks to Sunder Raman for taking the picture!)

One of the exciting “features” of the award was an invitation to a dinner with Soma Somasegar, Brian Harry, Scott Hanselman, Brad Abrams, Chuck, Sara Ford, and the other top-notch MVPs selected from the other Developer Division MVP groups.  It was truly a great dinner and we had a lot of great conversation.  Ewald Hofman (another VSTS MVP) also joined us for the awesome amount of contributions to the VSTS MSDN Forums.

Ed Blankenship: MVP Of The Year Belt Buckle

Thanks again to everyone for the awesome honor!

 

Very respectfully,

Ed Blankenship

posted on Wednesday, February 24, 2010 11:17:54 AM (Eastern Standard Time, UTC-05:00)  #    Comments [3] Trackback
# Tuesday, February 02, 2010

As promised, I have published the slides from my PowerPoint Deck for my talk on Saturday at the Columbia Code Camp.

Thanks to everyone I bugged during the week before to grab a hold of these slides! Contact me (using the contact form on the website) if you'd like to get a copy of the PowerPoint deck.

 

Ed Blankenship

posted on Tuesday, February 02, 2010 9:28:09 AM (Eastern Standard Time, UTC-05:00)  #    Comments [3] Trackback
# Saturday, January 30, 2010

Tomorrow, I’ll be presenting in this month’s geekSpeak about migrating from Visual SourceSafe to Team Foundation Server 2010.  I’m sure we’ll get through the VSS content pretty quickly so with the time left we’ll talk about new branching & merging features, branch visualization, and gated check-in.

In this geekSpeak, Microsoft Most Valuable Professional (MVP) Ed Blankenship discusses migrating source code from Visual SourceSafe, including the history. There has not been a better time to migrate to the newest Microsoft source control offering, Microsoft Visual Studio 2010 Team Foundation Server, because Microsoft Visual SourceSafe support is ending soon and Team Foundation Server will be part of Microsoft Developer Network (MSDN) subscriptions in 2010. Ed discusses specific version-control features to help you become more productive like branching and merging visualization, annotate, shelving, and gated check-in. This geekSpeak is hosted by Glen Gordon and Brian Hitney.

Registration for the event available here:  http://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032438525

BTW – The end-of-life support date for Visual SourceSafe is mid-year 2011.  Don’t get stuck on an unsupported product :) especially one that’s holding your source code!

 

Update:  The recording of this presentation is now available on Channel 9 here:  http://channel9.msdn.com/shows/geekSpeak/geekSpeak-Recording-Migrating-to-Team-Foundation-Server-from-Visual-SourceSafe/ .  Sorry about the dropped call in the middle of the presentation.  Also, here’s some links that I mentioned during the talk:

 

Ed Blankenship

posted on Saturday, January 30, 2010 4:16:00 AM (Eastern Standard Time, UTC-05:00)  #    Comments [0] Trackback
# Friday, January 29, 2010

I’m going to be doing a session at the Columbia Code Camp about Visual Studio 2010 Ultimate and Team Foundation Server 2010 and really looking forward to it!  Looks like Cameron Skinner already beat me by speaking out in Charlotte earlier this week but hopefully I’ll still have some people who haven’t seen the new features just yet!

Check out the other 32 sessions in the Agenda and be sure to Register.  Already looks like a big crowd so I’m hoping it ends up being successful.  There’s a lot to get through for a one-hour overview session but I plan on sticking around to chat if anyone ends up having any questions that we can’t get answered during the presentation.

Columbia Code Camp 2010

Session:  Lap Around TFS and Visual Studio 2010 Ultimate

Time:  11:15 AM – 12:15 PM  (Right before lunch!)

Track:  Framework

Room:  Amoco Hall (1C01)

Location:  University of South Carolina, Swearingen Building, 301 Main St., Columbia, SC 29201

Cost:  Free!

 

Update: Slides are now available below.

 

Ed Blankenship

posted on Friday, January 29, 2010 6:29:30 AM (Eastern Standard Time, UTC-05:00)  #    Comments [0] Trackback
# Wednesday, January 20, 2010

Thanks to the Visual Studio ALM Rangers, we have a new release of the TFS Branching Guidance!  Think of it like TFS Branching Guidance 3.0… it was developed specifically for TFS 2010 including tidbits on best practices using all of the new branching & merging hierarchy and visualizing change features.

I often talk about branching & merging strategies with my clients and it’s always great to have some diagrams and content to go back to and leave with them so that they can delve into Configuration Management a little more.

TFS 2010 Branch Hierarchy Visualization TFS 2010 Tracking Changes Merge Visualization

Head on over to their CodePlex site:  http://tfsbranchingguideiii.codeplex.com/

Project Description
The purpose of this project is to build some insightful and practical guidance around branching and merging with Visual Studio Team Foundation Server 2010. The new release focuses on Hands on Labs and includes lots of lessons learnt from the community Q&A.
Visual Studio Team Foundation Server Branching Guide 2010
Branching and merging of software is a very large topic. It is an area where there is a lot of maturity in the software industry. This Ranger solution focuses on applied and practical examples of branching that you can use right now. The 2010 release includes discussions around branching concepts and strategies but also focuses on practical hands-on labs.
Visual Studio ALM Rangers
This guidance is created by the Rangers who have the mission to provide out of band solutions for missing features or guidance. This content was created with support from Microsoft Product Group, Microsoft Most Valued Professionals (MVPs) and technical specialists from technology communities around the globe, giving you a real-world view from the field, where the technology has been tested and used.
What is in the package?
The content is packaged in 8 separate zip files to give you the choice of selective downloads but the default download is the TFS_Branching_Guide_2010_Complete_Package_v1 if you are interested in all parts.

  • TFS_Branching_Guide_Main_2010_v1.zip --> Start here
  • TFS_Branching_Guide_Scenarios_2010_v1.zip
  • TFS_Branching_Guide_Scenarios_2010_Poster_v1.zip
  • HOL_Quick_Start_Basic_Branch_Plan_2010_v1.zip
  • Lab_Files_HOL_Quick_Start_Basic_Branch_Plan_v1.zip
  • TFS_Branching_Guide_Q&A_2010_v1.zip
  • TFS_Branching_Guide_Diagrams_2010_v1.zip
  • TFS_Branching_Guide_2010_Complete_Package_v1
Team
Bill Heys, James Pickell, Willy-Peter Schaub, Bijan Javidi, Oliver Hilgers, Bob Jacobs, Sin Min Lee, Neno Loje, Mathias Olausson, Matt Velloso
How to submit new ideas?
The recommended method is to simply post ideas to the community or to contact the Rangers at http://msdn.microsoft.com/en-us/teamsystem/ee358786.aspx.

Ed Blankenship

posted on Wednesday, January 20, 2010 5:22:56 PM (Eastern Standard Time, UTC-05:00)  #    Comments [0] Trackback
# Tuesday, January 19, 2010

Tomorrow, I’ll be presenting in this month’s geekSpeak about migrating from Visual SourceSafe to Team Foundation Server 2010.  I’m sure we’ll get through the VSS content pretty quickly so with the time left we’ll talk about new branching & merging features, branch visualization, and gated check-in.

In this geekSpeak, Microsoft Most Valuable Professional (MVP) Ed Blankenship discusses migrating source code from Visual SourceSafe, including the history. There has not been a better time to migrate to the newest Microsoft source control offering, Microsoft Visual Studio 2010 Team Foundation Server, because Microsoft Visual SourceSafe support is ending soon and Team Foundation Server will be part of Microsoft Developer Network (MSDN) subscriptions in 2010. Ed discusses specific version-control features to help you become more productive like branching and merging visualization, annotate, shelving, and gated check-in. This geekSpeak is hosted by Glen Gordon and Brian Hitney.

Registration for the event available here:  http://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?culture=en-US&EventID=1032438525

BTW – The end-of-life support date for Visual SourceSafe is mid-year 2011.  Don’t get stuck on an unsupported product :) especially one that’s holding your source code!

 

Ed Blankenship

posted on Tuesday, January 19, 2010 8:46:38 PM (Eastern Standard Time, UTC-05:00)  #    Comments [2] Trackback
# Thursday, October 29, 2009

Over the past two weeks, I’ve really been hitting VS & TFS 2010 Beta 2 pretty hard.  I’ve found a few things and used Connect to report some suggestions & problems that I’ve found.  The product teams have been very active about responding to each of them and it’s been a very pleasant experience.

It looks like the product team wants even more feedback from everyone so if you could head over to the 2010 Beta 2 Survey and give your feedback, I know it will be greatly appreciated.  It’s pretty quick and easy with about 11 questions and about 3 optional free-fill questions that you can type longer responses in.

Visual Studio 2010 Beta 2 Logo Feedback

Ed Blankenship

posted on Thursday, October 29, 2009 5:59:15 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Wednesday, July 15, 2009

Just wanted to take a few seconds to post the slide deck I’m using for my Real World TFS sessions.  I’ll post a link to the recording of the MVP TV session earlier today when it’s made available!

 

Ed Blankenship

posted on Wednesday, July 15, 2009 2:56:36 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Monday, July 13, 2009

Also really excited about doing my first ever MVP TV set up by the Microsoft MVP program.  Hope to see you there!  We have an extra thirty minutes at the end so be sure to bring your questions.

MVP TV: Real World TFS: Tips for a Successful Team System Implementation

Wednesday, July 15th, 2009 | 9:00am – 10:30am (PDT, Redmond time) or 12:00pm – 1:30pm (EDT, New York City time)

Targeted: This Product Group Interaction is open to  all Developer MVPs in all Technical Expertise and  public audience.

So you’ve decided that Visual Studio Team System & Team Foundation Server is going to bring your organization added value (because it will :)) but what do you do now?  Please join Ed Blankenship as he covers the 2.5 years of successful implementation of VSTS and the experience of that journey at Infragistics, the world’s leading maker of software development tools.  The session intends to cover each phase of the implementation of all affected areas for a smooth adoption:  Version Control, Builds, Work Item Tracking, global deployment, moving multiple teams, training, automated testing, migration from legacy systems, and integration with other systems and TFS.  The goal will be to go through at a high-level of what it takes to make you successful by learning from the challenges and obstacles overcome.  We’ll also look in the future with VSTS 2010 and see how strategic planning will help make a successful adoption of the new features in the upcoming 2010 release.  The session is led by a Microsoft MVP (Team System) & Champ who has been in the trenches during the whole implementation.

Prerequisites:  A healthy attitude in learning from other peoples challenges and a strong desire to make real change within your organization!

About Ed Blankenship: Ed is a Microsoft MVP, Microsoft Certified Application Developer, and works as the Release Engineering Manager at Infragistics, makers of the world's leading presentation layer tools and components. His expertise consists of Microsoft Visual Studio Team System and Team Foundation Server. He is also a technical evangelist for Rich Client applications (primarily Windows Forms & Windows Presentation Foundation.) He has been a technical editor for several Silverlight books, an article author, and has spoken at various user groups, events, and conferences.

PJ Forgione has invited you to attend an online meeting using Live Meeting.
Join the meeting. (Link: https://www.livemeeting.com/cc/mvp/join?id=NP5FQZ&role=attend&pw=A49410Y0D )
Audio Information
Computer Audio
To use computer audio, you need speakers and microphone, or a headset.
Telephone conferencing
Use the information below to connect:
Toll-free: +1 (866) 500-6738
Toll: +1 (203) 480-8000
Participant code: 5460396

 

Ed Blankenship

posted on Monday, July 13, 2009 12:30:09 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback

While I’m up in New Jersey working at the Infragistics headquarters office, I’m going to have the privilege of speaking at the New York City VSTS User Group on July 28, 2009 at 6:30 PM.  Come see me if you’re in the area!  Because of security concerns at the building, you do need to register ahead of time if you’re planning to attend.

VSTS User Group

Real World TFS: Tips for a Successful Team System Implementation

Description:
So you've decided that Visual Studio Team System & Team Foundation Server is going to bring your organization added value (because it will :)) but what do you do now? Please join Ed Blankenship as he covers the 2.5 years of successful implementation of VSTS and the experience of that journey at Infragistics, the world's leading maker of software development tools. The session intends to cover each phase of the implementation of all affected areas for a smooth adoption: Version Control, Builds, Work Item Tracking, global deployment, moving multiple teams, training, automated testing, migration from legacy systems, and integration with other systems and TFS. The goal will be to go through at a high-level of what it takes to make you successful by learning from the challenges and obstacles overcome. We'll also look in the future with VSTS 2010 and see how strategic planning will help make a successful adoption of the new features in the upcoming 2010 release. The session is led by a Microsoft MVP (Team System) & Champ who has been in the trenches during the whole implementation.

Presenter: Ed Blankenship

Bio:
Ed is a Microsoft MVP, Microsoft Certified Application Developer, and works as the Release Engineering Manager at Infragistics, makers of the world's leading presentation layer tools and components. His expertise includes Microsoft Visual Studio Team System and Team Foundation Server. He is also a technical evangelist for Rich Client applications (primarily Windows Forms & Windows Presentation Foundation.) He has been a technical editor for several Silverlight books, an article author, and has spoken at various user groups, events, radio shows, and conferences.

Date/Time:  07-28-2009 6:30 - 8:00 PM

Location: Microsoft Offices in NYC at 1290 Avenue of Americas, 6th Floor

Click here to Register

 

Ed Blankenship

posted on Monday, July 13, 2009 9:53:00 AM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Friday, July 10, 2009

Dear Reader,

I have decided to accept a Senior ALM Consultant position with the premier Australian consulting company, Readify.Australia Flag

It’s always a tough decision to move on from a company you’ve really enjoyed being at.  I’ve really enjoyed the work that I have had the opportunity to do at Infragistics.  There are so many really great people at Infragistics that I truly will miss working with and hope to see in the future.  Some of my really good personal friends have been fellow colleagues at Infragistics which just shows you the type of culture that we have.  I’ve had an amazing team that I’ve worked with as the Release Engineering Manager and they have been truly able to make a positive change for the organization.  They’ve always been there to help make miracles and put in those really really long hours at release crunch time.  So really, I need to tip my hat to each of them for just being awesome:  Brian, Geoff, Kareen, and Jason.

 

I’m really excited about this new opportunity.  I never would have thought in my wildest dreams that I’d be living abroad but the idea grew more and more on me as this opportunity came up.  I hear Australia is a beautiful country with an amazing culture.  I’m not currently planning for this to be a permanent move whatsoever but everyone I talk to about it says that I’m not going to want to come back! :) 

I’ve heard about Readify for several years now as a Visual Studio Team System professional any time I hear about Australia & TFS/VSTS/ALM.  I’m really looking forward being able to visit multiple customer sites again and coming up with solutions to their ALM problems.  It’s been a while since I’ve been an ALM consultant so I’m looking forward to the variety.  Even more, as an MVP I’m looking forward to a whole new set of venues to get involved with the community on a new continent.  I think I’m going to have a busy schedule!

There are tons of different things for me to solve as an American citizen living abroad.  It’s interesting that Grant Holliday just made the opposite move almost a year ago and I plan on doing the same thing as he has and try to write about the differences between the two countries.  Hopefully you’ll find it as interesting as I did with Grant’s story.

I’m planning a really simple move:  packing up a few suitcases of clothes and jumping on a plane.  Hoping that works out well for me! :)

 

I have decided to continue working with Infragistics until the beginning of August to wrap things up and hopefully train my replacement.  I guess the cat is out of the bag with the official job opening announcement on our website listed under Research & Development.  That position is listed to be the back-fill headcount for my current position.  Finally – I’d like to ask you to help us out:  If you’ve heard about our TFS instance and VSTS implementation from some of my user group talks or the Radio TFS episode and are interested (or know someone awesome who might be) in continuing this exciting work, please let me know!  You can send me a quick note to ed at infragistics dot com or use any of the contact links from my blog website.

 

Take care!

Ed Blankenship

posted on Friday, July 10, 2009 1:15:00 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Wednesday, July 01, 2009

I’m up really early this morning.  I’m about to head to the airport to spend my Independence Day weekend in the Carolinas for some much needed beach vacation and visit with friends.  Thankfully, I didn’t miss Martin Woodward letting me know that the latest Radio TFS episode was made available just a few moments ago that includes my interview about our use of TFS and Visual Studio Team System at Infragistics.  It’s a longer episode than normal so it’s perfect if you’re going to be spending some time at the beach like me and listen to a fun talk.  We both really enjoyed chatting for this episode so we hope you enjoy it as well!

Using TFS with Ed Blankenship

In this episode we sit down and chat with Ed Blankenship about the use of Team Foundation Server at Infragistics. Ed has had some interesting challenges and experiences in running their TFS instance.  Additionally they have done some fairly advanced integration work which we discuss in detail.  This is a double-length show, so hopefully plenty of stuff to enjoy if you are sunning yourself on a beach somewhere.

Ed is the Release Engineering Manager at Infragistics, makers of the world's leading presentation layer tools and components.  He is also a Microsoft MVP in Visual Studio Team System.

     Play Now: Using TFS with Ed Blankenship

As the Release Engineering Manager, he leads the Release Engineering Department which is responsible for automated builds, creating product installers, packaging source code for customers, source configuration management/version control, metrics, release management, work item tracking, licensing enforcement, and development of internal productivity tools.  The department also is responsible for TFS Operations & Maintenance.

Ed has been a technical editor for the Wrox Silverlight 1.0, Silverlight 2 Developer's Guide, and Silverlight 2 Bible books, author of numerous articles, and has spoken at various user groups, events, and conferences.

Links from the show:

As usual send any feedback to radiotfs@gmail.com.

 

Feel free to let me know if you have any questions based on the Radio TFS chat.  I’m more than happy to get them answered for you!

 

Take care,

Ed B.

posted on Wednesday, July 01, 2009 5:56:42 AM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Wednesday, June 03, 2009

Come join!  Here’s the website and the details.

Website:  http://www.tsug-ve.com/

JUNE EMEA Meeting
Meeting Date: Thursday, June 18th, 2009
Time: 10:00AM PDT/SLT (18:00 UTC)
Location:  Microsoft Island in Second Life

Real World TFS:  Tips for a Successful Team System Implementation

OK, you’ve decided that Visual Studio Team System & Team Foundation Server is going to bring your organization added value (because it will :)) but what do you do now?  This session will cover the 2.5 year successful implementation of VSTS and the experience of that journey at Infragistics, the world’s leading maker of software development tools.  The session intends to cover over each phase of the implementation over all of the affected areas for a smooth adoption:  Version Control, Builds, Work Item Tracking, global deployment, moving multiple teams, training, automated testing, migration from legacy systems, and integration with other systems and TFS.  The goal will be to go through at a high-level what it takes to make you successful by learning from the challenges and obstacles overcome.  We’ll also look to the future with VSTS 2010 and see how strategic planning will help make a successful adoption of the new features in the upcoming 2010 release.  The session is led by a Team System MVP & Champ who has been in the trenches during the whole implementation.

Prerequisites:  A healthy attitude from learning from other’s challenges and a strong desire to make real change at your organization!

 

Take care,

Ed B.

posted on Wednesday, June 03, 2009 5:43:44 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback

I’ll have to admit, the Easy Assist feature is not very discoverable if you have a Live Meeting account but it’s really really really useful!  So imagine you have a coworker or a mother who needs help but they’re not where you’re at.  There are a lot of different ways for people to do remote assistance support but if you have a Live Meeting account there’s another way that I’ve been using:  Easy Assist.  It’s the same app that lots of support professionals at Microsoft Product Support & Services use to help customers remotely.

BTW:  If you’re an MVP, you have received a complimentary Live Meeting account as part of your benefits!

Downloads for End-users who need support

Downloads for Support Agent

Easy Assist Launchpad

So the first thing you should do to help create support sessions quickly as a “support agent” is get the Easy Assist Launchpad installed so it sits in your tray and waits for you.  When you launch it for the first time, it’ll ask you to put in your Live Meeting credentials.  These are the same that you would use when you setup & configure the Live Meeting client. 

image

After you have finished that, the Launchpad will sit in your system tray and has a few options available for you:

image 

I’ve went ahead and chosen “Create Session” and I’m just going to put in something to let my Mom (and I) know this is for her session.

image

After, creating the session you’ll have the option to join the session yourself and also send the invite by e-mail (using your default e-mail application) to the person you’re trying to support.  Look at the URL… you’ll notice it’s very similar to a Live Meeting invite but instead it has the “joinEA?” inside of it.  This is important because this is what makes the end user experience better for the support agent and the person being supported because it will fire off the Easy Assist client instead of the full Live Meeting client.

image

Support Agent Features

Once you’ve fired off the Easy Assist support agent client, you’ll be able to see the other support agents that are attending as well as the person(s) you are trying to support.  You can request that they reboot, share their screen, share your screen, request to control their session, send files, and more.  Support agent screens:

image image

All the end user sees is a small window that’s out of view.  After the session, it even asks the end user if they would like to uninstall the Easy Assist client since it’s not needed anymore!  How nice?!  It even works if the customer has booted in safe mode.  Very handy at times.

CustomerViewEasyAssist    CustomerUninstallEasyAssist

 

You can see how it’s super easy to escalate a support call from a family member, an IM/e-mail from a co-worker, or even setting up a session for you to get help from a support agent who doesn’t have remote assistance provided by their employer.  Hope this is helpful to you!

Ed B.

posted on Wednesday, June 03, 2009 3:00:44 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [2] Trackback
# Sunday, May 31, 2009

It’s been pretty quiet around this blog for quite some time now.  Just been busy traveling to TechEd North America and back to our office in New Jersey.  Lots going on!  However, no one ever has enough time to get everything done :)

I’m going to be a little more demanding on myself to get through my blog topic backlog that I’ve been keeping for a while.  I think I’m up to 19 at the moment so I need to get it flushed out!  I keep a list alongside my To-Do list in OneNote about different topics that I come across that I blog about.  Usually they are from problems that I see day to day that other people probably will want to solve at some point (I always archive the screenshots so I can use them in my blog posts later.)  Other topics that end up on the list are in response to something I’ve done while traveling.  For example, Martin Woodward and I had the chance to record a Radio TFS episode (not yet aired) where we talked about our implementation of Team Foundation Server and Visual Studio Team System at Infragistics.  I think it was a great session and definitely looking forward to it getting out in the wild.  There were a few topics that we talked of stumbles we’ve encountered over the last two years and how we ended up solving them.  The goal for us was to get those out in the public since others may be experiencing the same hurdles and looking for resources on how to solve them.  It’s more along the lines of “hey, here’s our story so you can learn from our mistakes.”  I hope you find them useful.  On this blog, I’ll start talking about some of those points that we brought up in more detail since the radio show has to be reduced to a reasonable amount of time :)  Some of the stuff we talked about was just down-right cool!  More details to come…

 

So, dear reader, I am pledging to you to get through my current blog topic backlog by the end of June.  Let me know if you would like me to write about anything in particular!

 

Take care,

Ed B.

 

P.S.  I cross-post between my Infragistics Blog and my personal blog.  Some posts don’t end up on my Infragistics Blog site so be sure to check http://www.edsquared.com/ from time to time where my long-time colleague Ed Kisinger and I blog.  If you’d like to subscribe to that feed, the RSS address is:  RSS for Posts

posted on Sunday, May 31, 2009 12:24:27 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Thursday, April 16, 2009

I had a really good time last night speaking to the Dallas VSTS User Group about the Microsoft Process Template.  If you want more information, I wrote a blog post shortly after the public release of the MPT.  I was really sick last month when I was supposed to speak so I’m really glad I got the opportunity to make it up.

One of the things I really enjoy about the group was the open session time after the scheduled talk to discuss problems people were facing with Team System and the group attempts to come up with possible solutions.  That’s really a great use of time for a specialized user group like this one.

As a fun extra, thankfully the Demo Gods were okay with me and saved this Blue Screen of Death (BSOD) until after I was finished using the VPC during my talk :)  Everyone insisted that I take a screenshot and share with the rest of the world so enjoy!

image

Ed B.

 

P.S. As a side note, the experience whenever your evaluation license runs out in Windows Server 2008 has definitely improved.  It no longer gives you a BSOD.  I was using TFS 2008 SP1 installed in a Windows Server 2003 VPC for my demos.

posted on Thursday, April 16, 2009 3:56:37 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Friday, February 27, 2009

In December, I had the privilege to be the “MVP in Residence” with the Team System product group.  Chuck blogged about the experience at the beginning and end of the week.  I felt really good about the accomplishments at the end of the week.  The main project I worked on was packaging up the Microsoft Process Template (MPT) so that it could used by the public community.  I’m happy to announce that it is live on CodePlex now so feel free to download and use it!

Description

The Microsoft Process Template (MPT) is a Microsoft internal, end-to-end project management solution that maps to the Microsoft product development cycle and works with Visual Studio Team System 2008 (VSTS). The MPT offers an out-of-the-box solution and includes all the work item types (forms), queries, documentation, engineering best practices, and reports required for Microsoft development teams to get up and running on Visual Studio Team System. The Engineering Excellence* and Visual Studio Development teams worked together closely over the last year to create this template by compiling the lessons learned from other teams that have implemented similar templates, incorporating engineering best practices, widely socializing the concepts, and finally piloting this template with several product groups.
*The engineering excellence team is a Microsoft business unit that provides Microsoft business group employees with high-quality technical education, best practices and guidance.

Be sure to check out the Introduction and the Getting Started guides to dive in and get the background information for the process template.  One of the main things that people will notice is that the MPT simulates work item hierarchy through the the use of some daemon services.  There are several ways to simulate hierarchy in TFS 2008 so if you’re looking for a solution the MPT has the services source code and reports created for them.

image

Here is a sample report that uses the hierarchy to rollup the progress by Feature:

image

There are a few known issues with the process template which are listed in the Getting Started guide.  I’ll be sure to keep the guide updated if I hear of any other known issues.

Other MPT Resources

Gregg Boer, Principal Program Manager on the TFS product group, wrote an excellent series of blog posts of how Microsoft uses the MPT internally along with an overview of the process around tracking progress throughout the release.

· How Microsoft/DevDiv uses TFS - Chapter 1 (Our Process)

· How Microsoft/DevDiv uses TFS - Chapter 2 (Feature Crews)

· How Microsoft/DevDiv uses TFS - Chapter 3 (Implementing the Process)

· How Microsoft/DevDiv uses TFS - Chapter 3 (Addendum)

· How Microsoft/DevDiv uses TFS - Chapter 4

· How Microsoft/DevDiv uses TFS - Chapter 5 (Tracking Progress)

· How Microsoft/DevDiv uses TFS - Chapter 6 (Tracking multiple projects)

· How Microsoft/DevDiv uses TFS - Chapter 6 (Addendum)

· How Microsoft/DevDiv uses TFS-Chapter 7 (Tracking Risk)

· How Microsoft/DevDiv uses TFS-Chapter 8 (Tracking Quality Gates)

· How Microsoft/Dev Div uses TFS - Chapter 9 (Transparency in Reporting)

image

Jeff Beehler and Brian Keller also put together a video of how Jeff uses the MPT & TFS to monitor progress of the release cycle. Take a look on Channel 9: http://channel9.msdn.com/posts/briankel/Better-Project-Management-with-Team-Foundation-Server/

 

I really want to thank you to everyone that helped getting it packaged up for the public!  Also, thanks to Chuck for organizing the week, working logistics, and of course giving me a place to stay!

 

Ed B.

posted on Friday, February 27, 2009 4:06:34 PM (Eastern Standard Time, UTC-05:00)  #    Comments [1] Trackback
# Tuesday, February 17, 2009

I just found out about this group from an MSDN Flash. Check them out; there is a meeting tonight.

Azure User Group Website

The website is home for many Azure User Groups from around the world.

 

Ed K.

posted on Tuesday, February 17, 2009 11:10:41 AM (Eastern Standard Time, UTC-05:00)  #    Comments [0] Trackback
# Friday, October 10, 2008

TulsaTechFest 2008

I’ve been in the middle of a lot lately and completely forgot to mention Tulsa TechFest 2008!  This will be my third year speaking and interestingly I have the only Team System talk this year.  If you’re around the area be sure to come by to learn more about automating your build & packaging process using Team System.  I’m going to do my Team Build talk that I did earlier this year at the Dallas VSTS User Group but we won’t go into as much depth since we only have 1.5 hours.  Looks like another great year with almost.  Infragistics has been a proud & regular sponsor of this event and I’m honored to have been invited again!

[Update]

Wanted to be sure I posted my slides and then also made the link to the awesome build lifecycle poster done by our friends in South Africa.  Thanks for keeping me honest!

 

Ed B.

posted on Friday, October 10, 2008 11:57:00 AM (Eastern Daylight Time, UTC-04:00)  #    Comments [2] Trackback
# Thursday, July 10, 2008

I didn't get to read my RSS feeds yet today but I got a hint to go read them and I discovered that Chuck wrote a nice blog post about volunteer work and me.  I guess the cat's out of the bag now :)  Thanks Chuck for the kudos - I really appreciate it.  I'm looking forward to making a really good use of that time.

There are so many people in the development community that spend countless hours of their volunteer time.  Especially in the VSTS community.  People are working volunteering time:

  • developing and supporting open-source projects & tools,
  • speaking at events and conferences (this takes a considerable amount of time to prepare for,)
  • leading local user groups,
  • writing blog posts, technical articles, & books,
  • answering community questions in the MSDN Forums,
  • giving feedback, enhancement requests, & reporting problems of Microsoft products to improve them, and
  • all of the other ways people volunteer time that I can't even begin to think of.

I personally know several people (and more) who really focus on trying to make the entire development community better off with these time & knowledge contributions.  (Infragistics as a company has been really supportive in all of our efforts to help the community.) I hope you get as much out of it as I do from learning from everyone.  Microsoft has done a great job in recognizing those individuals by creating the Most Valuable Professional (MVP) award.  I'm honored to have been awarded this award earlier this year.

I've really not been able to blog as much as I have liked to or participating in the MSDN Forums answering people's questions.  I have focused the volunteer time that I have had in other areas.  I had a really great time at the MVP Summit earlier this year and came back with so many different ideas.  I really love the VSTS MVP & Champs group - truly a great group of professionals!  This brings me to my idea for this year.

I feel like I haven't had time this year to really provide anything meaningful to the community.  So, I want to dedicate a work week and do something meaningful for the VSTS community.  There are plenty of places that we could all use help so I think that would be something meaningful and useful.  I'm planning on doing this time locally in Redmond so that if I need background information on a project, I can get it quickly.  I need to meet with some people about Infragistics stuff and really take some vacation time in that area (since it is so beautiful) so I think it's beneficial to be local during that week.

 

What should I work on?

 

Chuck mentioned a few ideas that we have so far but the one I personally love is being able to release the gigantic amount of work that Microsoft has done with their internal process templates & reports.  Have you seen them?  They are awesome!  Reports are so tricky to do and take a good chunk of time to be done correctly.  The Microsoft internal reports need to be scrubbed for external consumption which is my initial idea for volunteer work.

Or should I work on a productivity tool?

Don't let me taint your opinions though.  What do you want/need that would be valuable for VSTS?  Go to Chuck's blog post and give us suggestions about what you would like to see me work on.  No car washing or details though :) unless it's for a good charity organization then I'll consider it.

 

Ed B.

posted on Thursday, July 10, 2008 2:11:53 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Tuesday, June 17, 2008

Microsoft MVP Horizontal Logo Speaking of Team System, I found out last week that I have been officially inducted into the Team System MVP group.  Earlier this year, I was awarded as an MVP in the Client Application Development competency.  Don't get me wrong, I still love WPF & Silverlight development and will continue to be involved in that community in the future.  I'm even working on finishing up the technical editing of a Silverlight 2 book right this minute. Or actually I'm procrastinating writing blog posts :)

Being part of the Team System MVP group, I'm really joining one of the most awesome groups ever.  I spent all of my time earlier this year at the MVP Summit at all of the Team System sessions and they truly are one of the best product teams at Microsoft.  They truly value our feedback and the Team System MVPs really love and care for the product just as much and want to see it grow by leaps and bounds.  And when I say love and care for the product, you don't even understand! :) This is definitely a good fit and I'm honored to officially join the group.  So when do I get to learn the "secret handshake?"

 

Ed B.

posted on Tuesday, June 17, 2008 9:09:21 PM (Eastern Daylight Time, UTC-04:00)  #    Comments [0] Trackback
# Thursday, January 03, 2008

I was just reminded this morning by an old colleague that Ed K. and I have been slacking tremendously since we haven't had any blog posts since November :)  I want to wish everyone a happy new year and share some news.  Last week, I moved back to Dallas and will be working remotely from home.  It's new for me so I'm still trying to get into the groove of things.  Scott Hanselman's latest posts about being a remote worker have been extremely interesting to me.

It's been a little hectic in the last few weeks.  I needed to wrap a few things up before I went on vacation at the office.  Also, we had our final NJ .NET User's Group meeting for the year which turned out to be terrific.  Since it's a new year, we also had announced a new leader - Jess Chadwick.  It has been a privilege to serve as a leader of the group for 2007.   I really want to thank Jess, Tony, Ambrose, Kathleen, and Peter for the help during the year in leading the group.  I'm looking forward to rejoining the Dallas .NET community and also the newly formed Dallas VSTS Users Group (How exciting!)

From there, there was:  packing, cleaning, movers picking up, cleaning, driving, getting the new place, movers dropping off, unpacking, getting new furniture, setting up the new office, having out-of-town guests, whew... and getting ready to host a party!

After waking up from a very long but extremely fun night on New Year's Eve (which ended up being my housewarming party as well since all of my friends were in town,) I was surprised to find an e-mail in my inbox:

Congratulations! We are pleased to present you with the 2008 Microsoft® MVP Award!MVP_FullColor_ForScreen

Oh I was/still am pretty excited! :)  It's exciting to be working at Infragistics for many reasons.  They have been the most supportive company that I have worked for when it comes to being involved in the developer community which is one of the primary reasons I came aboard a year ago.  Describing Infragistics as "community-friendly" would be putting it mildly!  There's a total of SEVEN MVPs now at Infragistics which is a testament to the quality of people that I have the privilege to work with every day.  We really do have the best people in every department around the company.

There are so many people who really have been extremely helpful to me.  I want to specifically thank Ambrose for his mentorship as my coach for the majority of 2007.  He has been very influential in my career and cared about my professional growth.  Thank you!  So many people deserve Kudos:  Ed K., Jess, Tony, Jason B., Peter, Grant, Kathleen, Devin, Josh, Tim, Caleb, Omar, Fraser, Jason T., Chuck, Mel

I'm still working on getting my profile to get it all set up with my information so for now it's a work in progress:  My MVP Profile

All in all, I'm looking forward to the new year and what exciting things are in store both at Infragistics and with my continued involvement with the developer community.  It's going to be an awesome year!

 

Ed B.

posted on Thursday, January 03, 2008 12:27:21 PM (Eastern Standard Time, UTC-05:00)  #    Comments [0] Trackback